TERMS OF USE
1. The Terms of Use determine the procedure for using the website www.topdiski.lv and the legal relationship between the manager of www.topdiski.lv (Seller / E un E SIA) and the user (Buyer).
2. The Seller reserves the right to unilaterally change any information published on www.e-move.lv at any time, including - conditions of use, product descriptions, prices, offers, leasing and delivery conditions. The changes take effect from the moment of publication on www.topdiski.lv.
3. The purpose of processing the information (including data of natural persons) entered on the website www.topdiski.lv is to provide the services specified therein and to provide assistance during the use of www.topdiski.lv.
4. When making an online purchase at www.topdiski.lv, in accordance with Article 10 of the Consumer Rights Protection Law of the Republic of Latvia (hereinafter - PTAL), a Distance Agreement is concluded between the buyer and the seller.
4.1. The distance agreement enters into force from the moment when the Buyer has placed the order using means of distance communication and has received confirmation from the Seller about the order made by means of distance communication, as well as has received confirmation from the Seller about the order by e-mail. The contract is valid until its execution - transfer of the order to the buyer. The distance agreement applies to purchases made online at www.topdiski.lv.
4.2. Distance contract and right of withdrawal rules and withdrawal form.
5. It is possible to place orders independently at www.topdiski.lv, by e-mail - info@topdiski.lv, by calling +371 26955532 or chatting.
6. Prices on the website www.topdiski.lv are indicated with VAT, excluding delivery costs. Product price - daily price and promotion price may differ www.topdiski.lv.
7. The order can be placed by both registered and unregistered users, during the registration process it is necessary to indicate the e-mail address and telephone number so that the customer can be informed about the order process, send an invoice / bill of lading and other documentation.
8. When placing an order, according to the chosen delivery method, you can choose one of the payment methods.
9. Possible cases when the order can be delivered separately, about which the buyer will be informed separately.
10. Prices are indicated for individual goods, if the ordered goods are in larger quantities. For goods with comparable unit prices, the price per unit is indicated. The unit of measurement is a liter, meter, square meter or cubic meter.
11. Before using the product, please read the instructions for use carefully and use the product only in accordance with the manufacturer's instructions, in accordance with the product's characteristics and intended use. In case the instruction is missing, please contact by e-mail: info@topdiski.lv, tel +371 26955532.
12. Warranty service will be performed in accordance with PTAC norms. To receive warranty service, please follow the manufacturer's and seller's warranty terms.
13. The norms specified in the PTAC do not apply in cases when the product is purchased by a legal entity.
14. It is possible to place an order starting from the total amount of the basket EUR 15, excluding delivery costs.
15. Informative and pop-up banners on the website are used to inform customers about additional benefits and promotions. Subject to the consent of the recipient: e-mail, SMS and other information channels.
15.1. By registering or making purchases on the website www.e-move.lv, the customer has the opportunity to agree and receive free of charge information from the online store www.topdiski.lv about special offers by e-mail and SMS, as well as to obtain the right to participate in various promotions, lotteries and projects. are performed on the initiative of SIA E un E.
15.2. You can revoke your consent to receive news and offers by SMS and e-mail using the field “Unsubscribe from receiving news and special offers at www.topdiski.lv” indicated at the end of the e-mail - changes in the data system take place within 24 hours.
15.3. If you are a registered user of www.topdiski.lv, you can delete your profile using the functionality available in the profile.
16. It is possible to leave a review about the product and view reviews and ratings of the product that have been left by other customers. Product reviews can be left by registered users. By sending a review, the customer agrees that the review will be published with the product. Please note that gross, false, offensive reviews will not be published.
17. It is possible to ask a question next to the description of each product. It can be sent by both registered and unregistered customers. The answer will be published to the question about the product, as well as sent to the specified e-mail address. By adding an email address to the question, the customer agrees that the email address will be used to communicate with the customer.
18. SIA E un E shall preserve the purchase agreements concluded with the buyers for the maintenance of accounting in the amount specified in regulatory enactments. Applications sent to the leasing company and agreements concluded with the leasing company shall be kept by the lessor.
19. www.topdiski.lv reserves the right not to fulfill and cancel the buyer's order, if it is not possible to contact the customer by the specified telephone number or e-mail.
20. Procedure for review of complaints and out-of-court disputes:
21.1. Complaints and claims related to the quality, delivery, service and servicing of goods, please submit in person at the office of E un E SIA or by mail to the legal address of SIA “E un E”, or electronically to e-mail: info@topdiski.lv
21.2. The complaint will be considered within 15 days from the date of receipt of the complaint and a response will be sent to the specified contact address.
21.3. If the complaint is found to be unfounded and you do not agree with the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options specified in regulatory enactments.
21.4. Information on out-of-court dispute resolution options and out-of-court dispute resolution:
Information about the dispute resolution process: www.ptac.gov.lv/lv/content/stridu-risinasanas-process
Information on the out-of-court consumer dispute resolution database: www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze
Online Dispute Resolution (SIT) Information: If there is a problem with a product purchased online, the customer can use the SIT platform to submit a complaint to an independent dispute resolution body. Links to the SIT platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
22. In cases if you have noticed an error or inaccuracy in the product description, please contact us by e-mail: info@topdiski.lv
23. In cases if you want to leave a feedback, a complaint recommendation to the store management, please contact us at info@topdiski.lv.